Make Trades Great Again
Whether you're a seasoned professional, a newcomer, or simply interested in the trades, the "Make Trades Great Again" podcast offers something for everyone. Our goal is to promote the value of skilled trades, provide essential resources, and build a strong community of passionate individuals.
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Make Trades Great Again
When is enough, enough? Should we troubleshoot over the phone or schedule a service call?
Are you walking the tightrope of remote troubleshooting? From dealing with difficult customer calls when systems fail to the tricky decision of when to inspect in-person or troubleshoot over the phone, we bring you a candid conversation about the realities of our industry. Let's take, for instance, the case of a customer with icy radiators - we'll walk you through this firsthand experience and show you how we approach such a scenario.
The balancing act doesn't end there. In our deep-dive into these complex issues, we also bring to light the delicate dance of offering free advice over a call or suggesting a paid service call. This conversation is not just about the financial aspects but also about educating the customer about their systems to prevent unwarranted damage. We take a hard look at the implications of giving away advice for free, the management of customer relationships, and what it means to charge for service calls without undermining these relationships.
As we round up this engaging episode, we highlight the significance of customer feedback in honing our services. We'd love to hear from you, our listeners, and invite you to join this insightful conversation. Whether it's your thoughts on the trade industry, your experiences in remote troubleshooting, or your opinion on this episode – we're all ears. Tune into this episode and gain valuable insights from our experiences in the trade industry, as we juggle the act of offering remote advice and scheduling service calls. Let's make trades great again, together!
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Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb
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I'm not charging my customer. Maybe I should, but I'm not charging my customer because they called me and I gave them a few things to try. Even if it fixes the problem, or if it does, I'm not sending them a bill for that. It's not Feels good to be back. How you doing, man.
Speaker 2:Oh it's good. Good, I'm good.
Speaker 1:Uh, everybody, welcome to the make trades. Great to get in podcasts. You might not have known it, but we just took like a month off.
Speaker 2:It was like a month of chaos. It has been a month of chaos. You, absolutely you, came out.
Speaker 1:Yeah.
Speaker 2:You came out to Missoula and we were rocking and rolling and, like you left and I was just like I, that job was done and I I don't think I've been back there and I need to go back, like I need to go back. There's a couple of little things I need to do. I, I haven't had time. Oh man, it has been like go.
Speaker 1:I can't wait for everybody to see the video. It's still in the works. Uh, we have a lot of time. We haven't got everything edited yet, but we did five days together. I had I told you when I was there, but it was time, it made my year, man, it was so much fun because I just never get to work with anybody and then to get to work with you and your guy, your guys are great man and your whole team, cheryl, you, the the four of you together is it was just like like an honor for me to hang out with you.
Speaker 1:It was so much awesome, Thanks, um. So, anyway, enough about that Everybody. We're going to talk today Uh, we're going to get back on that kind of business train here and we're going to talk about something that has been on top of mine for me because it just keeps happening over and over. It's a time of year where we have, uh, customers calling. As you know, andy and I do a lot of heating work with the hydronics, the boiler stuff like that, and so it's getting cold where we live and, uh, you've got snow on the ground, or have had right, andy.
Speaker 2:Yeah, it's came and gone a couple of times, yeah.
Speaker 1:Same here. I mean, it's raining this week it's sticking around in Minnesota. Uh, right now I'm looking at my my phone because, of course, the weather is our personality. Here in the Midwest is 23 degrees you know yeah.
Speaker 1:And um, so with that comes phone calls. Hey, this isn't working, this isn't working, and that's normal, we love it and that's how we do. You know, that's how we bring business in. Uh, the little things. Uh, doesn't seem to be heating quite right in this zone, or? Hey, I just, you know, I know you were out this summer to do service on the boiler, but it's not, something's not right. And I want to talk today about those kinds of calls. But really, ultimately, like, where do you stop with the phone call? Given the advice, can you try this? Can you look at that? What does this say? And and where where do you stop that? And then turn it into? I got to come out and look right, like, when does it become a site visit? Or and when does it stop becoming? Like I'm going to try to get this done before we, um, get in the truck and drive over to your place.
Speaker 2:Yeah.
Speaker 1:You know that's a. That's just kind of like a fine line there, right, and the reason I bring it up I've got this customer uh, been working for them for about four or five years now. Uh, as you know, and I already put the boiler in, like the boilers read the systems, read on older house major update on technology, so like, and then they were so happy with that, referred a couple of customers. Uh, those customers are happy. I've been back now to service the boiler I put in for this customer, uh, each year multiple, so like three, four times now, um, they even, along the way of, hired me to replace a whole bunch of old baseboard because it was just gross and and banged up and had been lived with for, you know, 40 years or something. Put in some new stuff. They're super happy, everything's great.
Speaker 1:And I get this email and it should be a text message, but let me let you know everybody's got that customer that doesn't text. This lady uses her email like a text. It's a little frustrating, but anyway I get this email. Hey, eric, uh, it's not an emergency, but with it really is, cause this lady just absolutely hates being cold, like she keeps her house like 80 degrees. Crazy, right, crazy to me, perfect for her. And, um, she says that you know the one room, one of the rooms I put all the baseboard in, right, it's this big living room. It's got like 50 feet of base. It's crazy, uh, great big place, great big place. And she says it's ice cold, the, the radiators are ice cold. And, uh, I'm sure they are to her cause they're not, you know, pumping 80 degree room temp.
Speaker 1:Um, but so I say, well, hey, jenny, can you please, just can you look and see if the thermostat is set to heat mode? Yeah, you know, that's where the conversation has to start. Right, very basic, I know. And I'm not like, um, I'm not trying to placate or anything, I'm just like, look, we got to, we have fairs out why I want to make sure it's even being told to heat, because it was that time of year like the heat wasn't on a week or two ago. And now it is Right. Um, she says, yeah, it's set to heat mode, it's okay, one more thing Uh, can you replace the batteries?
Speaker 1:And here's how you do it. And I tell it's um, it's just a simple like T four thermostat, right, yeah, so just grab the whole thing, the face of it and just pull straight out, it'll click. It'll be kind of tough, it'll be kind of hard to feel like you're going to break it, but you're not It'll. And because there's a plate mounted to the wall and you just got to snap that whole thing off and you'll look on the backside and it'll be two batteries there. Can you just replace those double A's?
Speaker 1:Oh, and this is all through email, by the way, in the form of a text message, because, like, she's emailing because she doesn't text, and I got to check my email because it's this conversation happening and I'm using my phone, so I'm like, okay, whatever, and then she gets back to me. This is all like 15, 20 minutes. We've gotten like four or five emails back and forth and she replaces the third, the battery. She says, well, I replaced them, but it's not getting warmer, but it is brighter. I'm like, okay, yeah, and all of you know, look, this isn't burning up a ton of my time and if it were truly just a text message, it's probably not going to bother me that much.
Speaker 1:But you know, I'm emailing back and forth with her and I'm thinking in my head like this could be a topic we could talk about when do you stop trying things over the phone and when do you just say, look, look, it'd be more efficient if I just came out, and I think that's I mean, it's pretty simple to answer that question in this context. Right Like, change the batteries, is the thermostat staying, it's supposed to heat, like that's kind of it. Right Like, do you go any further than that? I guess that's not what I'm asking in this like specifically or like technically with what this situation is. But at one point do you decide I'm not going to try to diagnose things over the phone anymore. Or or do you just say, no, we don't do that, we come out, because the only way we get paid is if we come out.
Speaker 1:You know what I mean.
Speaker 2:Yeah, yeah, it's that's. That's always a big challenge that you know you kind of run into, because it's like well, how much free advice do you give you know, do you?
Speaker 2:And and so I, I, I try to go kind of the same route that you did do, or you, that you said it in your example. Here is and that's like you give them, like I mean, how much time do you spend emailing? Is this a half an hour? Is this 45 minutes? Right, you know, because it's by email, so it's it's not like it's an auto response or a quick you know what I mean.
Speaker 2:So it's like you know you don't want to be like okay, here's your bill for 185 bucks for two AA batteries.
Speaker 1:I know I mean if, that's if that's a reality in in reality.
Speaker 2:If that's what the issue is, then that's you know, that's totally fine. I've and I've, we've done that. I don't know. I mean, I bet, if I look back over the last 10 years, it's happened a dozen times. Sure, sure, you know where we've come out for a service call and oh, it's batteries.
Speaker 1:Well and okay, and that might be batteries. Yeah, and that might be one. There might be more than one answer, or there is more than one answer to this question, right? Because, like you, just like I'm I'm glad you said that, because I think in some cases some customers aren't going to change the battery, they're going to say, no, that's your job, come on, do it. Yeah, okay. So to answer my question in that context when do you stop doing over? Well, that customer you don't do over the phone Nothing like hey, is the display on the thermostat like lit up? Like, is it actually look like it's working? That might be the end of your conversation over the phone. And then now you're scheduling a visit, right?
Speaker 2:Yep, I'll, I'll usually like. I usually try to take it to the point where I feel like I'm going to want the customer to be educated. I mean, that's my like, you know. You know, I mean that sounds right, that sounds like that. Could that could be taken many ways.
Speaker 1:I want my dumb as hell.
Speaker 2:I prefer working for the lesser, but I, I want my customers to be educated about their home and how their systems work. You know on that aspect, so I'll take I'll usually take a few stabs at like did you check the batteries? Did you try resetting the power? Is there any blinking lights? Right, you know you get inevitably. You get that customer.
Speaker 2:That's like I have this gas fireplace in my basement and it hasn't worked in three years. Can you walk me through lighting the pilot? And I'm like, no right, you're going to blow yourself up because it hasn't worked in three years, because it probably hasn't been serviced in 30, you know, so it's just. You know one of those things that's like how do you do this? You know where do you draw the line at, at pushing your customer into a position where they're egging, hurt themselves or damage their equipment or something like that. And that's usually where I'm like, okay, we've done the simple. You know no blinking lights, powers on.
Speaker 2:You can verify that the fuse. You know, if you flip up that little silver box, can you see the fuse in there? Does it look like? Does it look like the views is all smoky. I mean, that's an easy one. Yeah, you know where nobody's going to get electrocuted. You know they haven't. Maybe you know, maybe they've answered a few questions for you, right? Hey, what model? What model's your boiler? Oh, it's this, does it? What does it say on the screen? You know, I mean just a couple of those. It's almost turns into that interview to get some more information. But you're right, though, you can only go so long before you have to cut the conversation off and be like yep, sounds like you need a service call.
Speaker 1:Yeah, I guess you know I even asked the question because of this. Like I'm trying you brought it up, I'll repeat it I'm trying not to change batteries for 300 bucks. You know what I mean? Yeah, like that's that. That that just pains me because, I'll be honest with you, it's and I have some customers that listen to our show and I'm thankful they do, and a couple you know, one of them, a friend of mine and everything you know. But like I just don't want to have that conversation. Like why did you charge me 300 bucks or 250, whatever? It is right, yeah, to change batteries. And it's like, well, sometimes it ends up being the batteries it does. Okay, yep, so well, but hold on though.
Speaker 1:Like, how do you, like you, go through the simple things? Or like, yeah, of course, that's pretty much all we can do, like 9.9 customers out of 10. Like I might have, like if my brother-in-law, who's a mechanical engineer and way more talented than I am, calls me because he's just like my boiler, because I put his boiler in, it's a very beautiful system, trouble free, but it won't be forever. And if he calls me, you know, I could tell him hey, it sounds like he got air in that zone. I don't know why it's never happened before. But you know, here's those two valves, here's how you bleed it out. He could do it, yeah, but I'm not having, like I'm not having Mrs Smith who's email texting me.
Speaker 2:Yeah.
Speaker 1:Bleeding air out of zones, right, Like yeah. So yeah, you said it, there's a simple. And you're trying to diagnose over the phone. Where do you stop trying to help people with? You know, I'm not charging my customer. Maybe I should, but I'm not charging my customer because they called me and I gave them a few things to try. Even if it fixes the problem or if it does, I'm not sending them a bill for that. It's not. I'm just trying to avoid the $300 AA batteries or a trip out because, like, when you get there, like how many this has happened to you, right?
Speaker 1:When you get there and they've got an old T87 and the lever wasn't in heat.
Speaker 2:They thought it was but it was like maybe in between and all you had just had to do is like click it.
Speaker 1:How many times have you done something like that, Like something really simple, like you know what I mean.
Speaker 2:Well, so the whole battery thing. I forgot about this and I made a post on it on Instagram, here I don't know, a few weeks ago, a month ago, about the batteries not fitting right, Like the negative terminal on the battery was too short and it's not a it's not a Duracell thing. It's like across the board, the Kirkland batteries now are the same thing, which they may even be made by the same people.
Speaker 1:Well, they sell Duracell at Costco. So I'm thinking that the Kirkland brand isn't made by dirt.
Speaker 2:You know, see what I'm saying. I'm guessing, yeah, and anyway. So I get a call. It's a law office and the office manager is always the one we talk to anyway. So she calls, calls Cheryl, and says hey, we're having this issue with you. Know the thermostat, can you have one of the guys maybe give me a call? And she goes I don't know if it's like service call worthy or what. I don't want to waste your time. Yeah, but we're having some issues. And I was like so Cheryl calls and she says hey, will you call Melissa and see if, see if we can walk her through what's going on. Like yeah, no problem.
Speaker 2:So I give her a call and she's like I have this, this, you know one of the big rectangle with the big screen. And I was like, okay, so it's T8000 or 8000, whatever, vision pro. And she goes like I put new batteries in it this morning. They're brand new. Like I just went and bought brand new batteries at Costco in the last couple of days, put new batteries in this thing, and it's in the big conference room. And of course they know there's a big legal council meeting going on here the next week, you know, for the next week and the heat doesn't. When the AC doesn't work, you know she goes. I put new batteries in it, the screen lights up. I snapped the thing back on the wall. Everything's funky, it was just going fine.
Speaker 2:And then, like 10 minutes later, I get a call, a message to you know that the AC is not working and she says I don't know what. Like I walk in there and the screen's blank and I'm like, what Weird. Okay, so I go down there and I'm like, all right, let me come down and I had a new. I had a new T 10 thermostat on my, on my van. So I'm like, well, just put this T 10 in here, cause it's a little, quite a bit fancier than what it needs to be. But yeah, it's nice, nice law office, so it'll be, it'll be good.
Speaker 2:And I go walk it in with this thermostat and she's like it's working and I'm like, oh, it's got to get. So I'm like, all right, let me just check, check it out. She goes there at lunch and you know they're going to be gone for an hour and a half and I'm like, all right, perfect. So I go in there and I'm doing my thing and I'm looking. I'm like it's just the batteries. You know, like the terminals strip on the the vision pro 8000 is like really wide and flat so it doesn't have any contour to touch the little button on the end of the negative terminal and I'm like this is just stupid.
Speaker 2:Yeah, like what the heck, you know. So I, I kind of rigged it up a little bit and I'm like, well, let's try this. I'm. I'm like already want me to just replace the thermostat. She's like, well, I'll just go get some different batteries. So if you, if you can get it working, then whatever. And I'm like, okay, she's like we just got some, a bad batch of batteries. Like fine, so I did, we did.
Speaker 2:And two weeks later she calls back. She's like, all right, I am done screwing with the batteries and this thermostat, we come, come replace it. Yeah, and now I mean, so here we are, batteries, right, two double A batteries or triple A batteries were into it. $145. Service call to go look at the batteries and, like, jerry, rig the batteries so they work, yeah, and then I'm into it for another 480 bucks or something like that to swap the thermostat out. Yeah, and that's cheap for that thermostat, right, well, and that's. But I'm already looking at it, going God, I'm already here and I already charged you 145 bucks to put two of your double A batteries in, yeah, Well, yeah, so you tried the easy route right and then you ended up having to go there just cause she was frustrated.
Speaker 1:You want you know, they want you to take care of it.
Speaker 1:I look, my customer too wants me to take care of it, and but I think in the end the feedback I get from my customers and I don't think yours are any different. The feedback I tend to get is pretty reliable. If you walk them through something over the phone and it fixes the problem, they're happy. Right, yeah, and if they're willing to go through that, then it's kind of a you know, it's a mutual, what's mutually beneficial. If they don't want to do that, you got to pick up on that signal. Yeah, you know, I wanted to talk about it today just because I know there's going to be people listening to this saying, no, we go out every time, cause that's the only way we're going to get paid. And I don't disagree with that, I really don't. I mean because I too love when my business makes lots of money by the end of the year like I.
Speaker 2:I'm not going to say it any other way.
Speaker 1:Like I would say that I you'd be an idiot if you didn't think that way, and that's my opinion. But like, really, um, but I'm just like in the interest of like, is this, ben, is this like logistically responsible use of my time? You know, like that is a stupid saying logistically responsible, you know?
Speaker 2:what I mean, right.
Speaker 1:Is this, does this make sense? Can we take care of this with a couple of questions and try this kind of action? Yeah, but yeah, so I guess there's not a clear cut answer. There's a lot of you know, common sense approach to you know, solutions, Like, like you said perfectly, you know, like you try the easy stuff, yeah.
Speaker 2:Well, I mean, I, I guess I look at that. You, you start to develop, you know. So there's the customer like this customer in exit, for example, that you're talking about. They've already paid you to do to do their boiler install. They're not likely the type of customer that calls you routine, let's say once a month, with some quirky little weird thing they want you to diagnose over the phone, right Right Now. There's another side of that customer where this is where you kind of need to know your customer base. I have right now a an entire cul-de-sac of customers Right, oh, we work on everyone. All four houses at the end of the street. Oh, short commute, that's nice, it's fricking great.
Speaker 1:Right, so we show up at the same day.
Speaker 2:Exactly, we don't, but we're basically, we're, we're, we're, we're, we're, we're, we're, basically we're in the on that street routinely, yeah yeah, three of them have old boilers. One of them has a boiler that we don't ever work on, right, yeah, and we work on a rental boiler rig routinely. And this, this guy and you know he's great guy Every time I pull into the, into the cul-de-sac, he's out the door, whoop, out the door. He comes and I say I say pumping me for information. Oh yeah, right yeah, you know asking questions, asking this.
Speaker 1:Hey, you know what do you think about this? What do?
Speaker 2:you think about that? What do you think?
Speaker 1:about this. You know, and it's. Is there something I can do to stop that from happening? Yeah, yeah, yeah, yeah.
Speaker 2:It's got the little squeak or something, you know what. What can I do to get that squeak to go away? You know, and some of that you're like first couple of times you're like, oh yeah, no problem, you know some three in one oil or Sure, you know whatever. Blah, blah, blah. This is that you know. You go, you got that old BNG circulator. You know, put a couple drops of oil in it, it'll probably be fine. Oh yeah, you know. And and then you know, after the 10th time, yeah yeah, you're like, how about you just pay me to come over and do a service call? How Well, yeah, yeah, I've had that conversation so many times Like, I'll, I'll.
Speaker 1:I'll preempt the uh discussion, as they're walking over and they're like hey, did you ever get that thing? Cause I know that's what they're going to ask me about. Hey, did you ever get that thing going about with the rotary girder? And, like, you know what I mean. Like I'm just going to say it so they don't have to Cause. Then I think sometimes people get the message like oh, I've he's keeping track.
Speaker 2:I'm even wore up my welcome.
Speaker 1:Yeah, exactly, exactly.
Speaker 2:I wore up my. That's a perfect example. Yeah, Perfect.
Speaker 1:Perfect terminology.
Speaker 2:Right, Uh. So yeah, there's, there's those.
Speaker 1:Yeah, I don't know, man, it's uh, it's an interesting topic. I just you know, to me it is because I'm constantly just trying to figure out, like, am I just wasting people's time? Am I wasting my time? Should I, um, should I just put my big boy pants on and understand? Like we talk about running our business here and stuff, like, should I be taking my, am I not taking my own advice when I'm doing this?
Speaker 1:I think it just comes with the territory, like you've said too. Like you can't, just because of phone rings, you can't run to every call either, right, yeah, uh, unless you got 10 trucks staying around and you're just thirsty for something to do, right, uh? I don't think personally. Changing thermostat batteries is the business I want to be in, because eventually it catches up with very lucrative it is. Except for I think it also tends to lose customers on a rapid rate Right.
Speaker 2:Maybe, maybe that's the next thing we should invent is like proprietary batteries that you could buy into as a contractor.
Speaker 1:Proprietary batteries.
Speaker 2:I don't know, let's not. I don't know.
Speaker 1:You know I'm trying to think of what that even means Like like a C shaped battery that only fits thermostat. You have to buy it through your contract, you have to buy it through your plumber or your HVAC contractor. Yeah, but then you know some con, some companies going to come in and sell them for half price. You know they will.
Speaker 2:Yeah, oh yeah, so it's going to be on Amazon. Yeah, yeah, see yeah, some plumbers, and then it will have like a lightning cord to charge your thermostat, but it won't be a lightning cord. It'll be like less, less available than that. You know.
Speaker 1:To be like an upside down micro USB.
Speaker 2:Right, right, you remember, like the, it had to been like the early 2000s, yeah, when every device you bought had its own charging cable. Oh my God, like I have like this, like I have a Samsung tablet that had like this like inch and a half wide, like 50 pin connector oh my God, that was USB, you know. And you're like, oh, that's, that's super, super high end, you know whatever. And then you're like looking at it and you're like, wait a minute, there's like 37 pins on this end and there's four on this end. Yeah, like, oh, so we need four of those, okay.
Speaker 1:I was. It's funny because I was just, uh, this summer. It wasn't the most recent event. I was at a a tool event this summer. Yeah and uh, I looked at a prototype of a tool that was going to require um a USB interface connection to it, for I'm not even going to get into what this was, and it wasn't USB-C.
Speaker 1:And I looked at the product engineer and I'm like I handed the tool back and I'm like, oh cool, and I walked away Like cool, thanks for showing me that I didn't even want to talk about it anymore. Yeah, I'm like, are you freaking, kidding me? It was a micro USB or no, it was like that weird one that like GoPro had for a while. It was like in between. It was like what was that called? Like HDMI?
Speaker 2:like mini HDMI or something. No, it wasn't even that. It was like the fat.
Speaker 1:I don't even know. I don't even know, like how.
Speaker 2:Yeah, why, why? Yeah. Those all, the all the rest of the female receptacle lens, like from the marketing standpoint should be banned, so that that way the cords just eventually fizzle out.
Speaker 1:Well, they did that in the U, in the uh EU, Like that's why. That's why the iPhone now has USB-C, yeah.
Speaker 2:Because the.
Speaker 1:European Union were like they. They made a like a like a. I don't know what is it Like a consumer protection, anti-trust kind of like? They're like no, any device.
Speaker 2:Did you see, though, that and not to bash on Apple, because I'm kind of like entrenched with that these days Page just got a new MacBook, she got the new MacBook Pro, I think Okay. Anyway, it's got a magnetic charging adapter. You don't have a cord that plugs into it. You can plug charge it through the Thunderbolt port, but it has this little like magnetic dongle thing that you plug in and you just go quick and I'm like, okay, come on, we're I mean, we're really like you needed to take up space for this stupid magnetic thing Inside. Yeah, give me another USB-C charge port, that's a dedicated charge port, or something like that, and then be done with it.
Speaker 1:I use. I was.
Speaker 2:I already have USB-C cables and she was kind of frustrated because she's like it doesn't. The thing comes with the cord, yeah, but it didn't come with a charge adapter Mine.
Speaker 1:I'm using a USB-C, my.
Speaker 2:MacBook Pro only has USB-C.
Speaker 1:Usb-c's on it.
Speaker 2:Yep, the new one has two USB or two Thunderbolt. They're not USB-C's, they're two Thunderbolt, which is the same plug, yeah.
Speaker 1:Well, maybe that's for my capabilities.
Speaker 2:Probably. But then right behind it there's like four, three or four little gold dots. That the magnetic adapter.
Speaker 1:So, like they're going back, come on, cause that's why you're going backwards. That's the way the MacBook Airs were. For a while they had this. It was probably different, but it was like this little wider thing, but it was magnetic.
Speaker 2:That's where my MacBook Air was like five years ago, yeah, so I was just like come on, guys.
Speaker 1:I know.
Speaker 2:You know like I, if I leave that cord at home, then my MacBook is a paperweight.
Speaker 1:I know. The all of this, you know, and that's that's the thing.
Speaker 2:It's like, you know, if I have a USB-C, I've got like 10 of them in the van, you know, and I've got a wall block and chargers and stuff, you know, and it's like I could power up, you know, 10 cell phones in the in the truck right now, but I can't power up a MacBook Pro because I only got one of those stupid chords, because they're so stupid.
Speaker 1:It's so dumb I don't know Okay.
Speaker 2:Okay, thermostat matters.
Speaker 1:The MacBook chords. This is this is the episode. Hey, dude, thanks for coming on, or you know?
Speaker 2:I don't know why I say that.
Speaker 1:I think we don't do it without each other. You know, I don't know, I don't know. I'm mixed up. It's been too long. It's been too long has been, we got to remind everybody, uh, to give us a rating, if they can.
Speaker 1:Wherever you listen to us, make sure you try to give us some kind of rating somewhere. Let somebody know how much you love us or hate us, and if you do hate us, please let us know. That's the only way we're going to get better or totally block you from our ecosphere and like we don't want you in our lives anymore, because if you don't love us, what you know.
Speaker 2:I it's, that's. Yeah, that's how the world goes around.
Speaker 1:No, we do appreciate you listening and, of course, hit us up on the DMs over on Instagram and those those are links are below. You know, whatever you're watching us on or listening to us, you can get that link direct to our Instagram or you can they can email us, Andy. Yeah, and we haven't given up email in a long time. It is the longest email and I'm not going to expect you to write it down right now. And if you're driving, please do not write this down, don't stop.
Speaker 2:But it is, make trades great again at gmailcom. Yep, yeah, you should not continue putting on eyeliner and writing down that email at same time.
Speaker 1:Yeah Right, take your eyeliner that you're putting on right now while you're driving listening to us in your car and write that on your forehead make trades great again at gmailcom, and if you can do that, you can give us a five star review, of course, and we expect it.
Speaker 2:Yeah, we'll, we'll allow it. Yeah, we're just trying to fill out time now.
Speaker 1:We're going to make this an even 30 minutes. All right, dude.
Speaker 2:Glad you listen this long, the sucker.
Speaker 1:I gotta go.
Speaker 2:See you, I gotta die.
Speaker 1:Here we go.
Speaker 2:Oh man, here we go.
