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Another App?! Are all these connected appliances necessary?
Connected HVAC appliances aren't necessarily, they've been around for a while now but everyday there seems to be a new app, a new way to commission or some sort of incentive to internet monitoring.
But do our customers want another app? Ar ethe incentives worth it? Remember when a furnace or water heater wasn't so fussy? We do and some of Eric's customers are starting to gripe about all this "necessary" technology.
We're going to address the hesitation some customers have towards internet-connected devices and how data mining can prove beneficial in equipment application. We'll also touch on the role AI could potentially play in the future and discuss the pros and cons of connected boilers, taking into account the invaluable role service providers play in educating customers about these benefits.
Send us your feedback or topic ideas over on our social channels!
Eric Aune @mechanicalhub
Andy Mickelson @mick_plumb
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like AI could probably cut. I mean, we talk about like SEAR 2 equipment and stuff like that. Right, I think we're never gonna talk about that again in about five years You're gonna be like all you gotta do is like connect this thing to a satellite and boom. ["saturday Night Live"]. Hey man how you doing Good.
Speaker 1:How are you Good? Good everybody. Welcome to the Matrix Grading and Podcast. I'm Eric Andy. Oh man, it started heating season, dude, and I'm just going through it, and I know you are too. How's the job's been going? Are you busy?
Speaker 2:Oh man, we're bumping. Yeah, you know it's been pretty good. You know the no heat. You know last second service call like oh my gosh, it's gonna get cold this year. I need you to come service my boilers this year.
Speaker 1:Yeah, I told you that in July.
Speaker 2:Yeah right, oh, that's cool. Did it get cold last year? Oh yeah, yeah, yeah, it did. It got really cold last year. Did you hear her work? Kind of I'm like, oh okay, yeah, I don't want to say that, like my customers are stupid.
Speaker 1:No, no, no, I don't take it that way. I know exactly what you mean. You do get those yeah.
Speaker 2:You know you get those customers that are like. You know you're like well, I don't know what I mean. What were you thinking Like it didn't work last March?
Speaker 1:Oh yeah, that's November yeah. Well, it's always that you know this started like a week ago and you're there on a Friday night, you know, after hours. Like you couldn't tell me this like you had five business days to tell me.
Speaker 2:I actually was on a service call Friday night that was along those bases that this stopped working yesterday morning. Oh yeah, and I'm like okay, so it's like 6 30 at night, like why. I mean, why are we pulling the panic switch right now? I don't understand this. This is like why.
Speaker 1:Well, there's a lot yeah.
Speaker 2:Sorry, and and and they're on their side of it was as. I mean, they're not a heating technician, they don't know the severity of it, right, but they were like, well, we just thought maybe it would just start working.
Speaker 1:Oh gosh.
Speaker 2:And I'm like, yeah, well, that's usually not how this works, that you know, that big flashing red light on the side of the machine there is, you know, telling you that it's pretty much broke, it's just black smoke.
Speaker 1:No, no, there's a lot of confusion that comes into that kind of situation that builds up to bring you that kind of situation Right, Like people do honestly think, oh, you know, I just I was busy and then I forgot about it, and like that's probably what happens most of the time, you know, because if something breaks down and it's not immediately needed, people will walk away and then boom, squirrel, I'm busy, got to bring the kids here, my boss is calling me, and then all of a sudden it is three days later and you're like, oh, that's right, the heat stopped working the other day when it was kind of chilly, but it's been warm ever since and because it's that time of year Like that happened, I get that it is a pain in the butt. I'm not saying it's okay because I hate it myself. Yeah, I'm going through like so a few boiler installs lately and it just I'm having some hiccups with like connecting the appliances to the internet through these monitoring apps that are built in through the manufacturer and like all this kind of stuff. That has my customers kind of stressing me out. And it's not their fault, I'm not pointing the finger at them. It I'm stressed out because of the feedback I get from my customers and the amount of time I spend on this kind of stuff and it just I don't want to be like that old guy and be like, ah, there's technology, blah, blah, blah. You know.
Speaker 1:But the problem is is when, like I had one of my customers tell me like I remember in a text message when there was a disconnected something or other and on his second boiler that he bought for me, and I'm like, oh man, he says I remember when boilers weren't so fussy. And I'm like how, what do you say to that? First of all, a guy's super, he's turning into a friend, he's a good guy, but he's frustrated. You know, he, I put this great, big, awesome system in his like his barn shop storage building outbuilding on his old farm stead, and now he's. And then he had me come back. I put an electric boiler in his little building. He built that's like a sauna and a little Airbnb cabin kind of thing.
Speaker 2:Yeah.
Speaker 1:Okay, so that was the second boiler I put in for him within a year, and then the third boiler within two years. Of the first is his 125 year old farmhouse with, like you know, plaster and laughs, probably uninsulated walls I don't know, I'm not opening those walls up. It's got leaded glass windows and part of the house it's like beautiful, but it's got like radiators a size of a truck in every room, that kind of thing. So, like I put this boiler in, it's got old gravity mains. It's a really it's a really cool system. It's a kind of system I like the most to actually to work on, because I think they're just the feedback I get from my customers when I do it, the way it's supposed to be done and the way the boiler wants to be connected to it and operating. Like these people think that it's like the most comfortable thing in the world.
Speaker 2:and they're not wrong, it's awesome.
Speaker 1:Especially, you take like 125 year old house and like now make it comfortable and efficient, right? Well, in order to do that, you got to connect this stuff to the internet so you can monitor and make adjustments as needed, as you've kind of first get it up and running, because it's a guessing game, right, like water temperatures, flow rates, all that kind of stuff. These things disconnect and these customers are like Am I going to have heat if I don't have internet, or what's it? I mean, how many times have you been asked, honestly, andy? How many times have you been like get the reply from your customers like oh, another app.
Speaker 2:Yeah, less lately.
Speaker 1:Yeah.
Speaker 2:A couple of years ago, for sure, there was. I was getting it a lot, and now it's. I mean, I think one of the reasons why I get it less is with Veeceman. It's your warranty goes from two years to five years. Yeah, on parts. And I think people are I'm like, oh yeah, just extend it, allows us to extend your warranty. Yeah, I mean, I have to. If you don't want to do it, that's fine, don't Right? And then they're like oh well, I get a longer warranty. How do I get the longer warranty without connecting it? And I'm like you, don't Right, it's a trade-off, you get one or the other.
Speaker 1:I think that sounds. Actually. That's pretty much the conversation I have to and it's pretty much how it goes. But you can if you talk about it longer or if you just read between the lines. Basically, what I'm hearing from my customers are is like why does everything need to be connected to the internet? Like it's just my heat, like I just my 30-year-old boiler? You know, like that was the conversation I had yesterday, literally as I'm starting up the boiler and I'm asking for the Wi-Fi password and all that kind of stuff, and it wasn't a complaint. They weren't lodging a protest against the whole situation, but they did state a fact that you can't dispute and she said look, my 30-plus-year-old it was a 40-year-old boiler actually was never connected to the internet and it worked up until yesterday.
Speaker 2:when you tore it out.
Speaker 1:And she's not wrong. But I, you know, as customer service, the business side of me has to come out and be like well, here are the benefits. And she knew about the warranty thing, like, first and foremost, she knows about that. I use that in my proposal. I like put it as a wine item at the bottom. If you buy from me A factory train B you'll get you know because I registered your boiler you're gonna get an extended warranty.
Speaker 1:Basically is what I tell them Really over simplification of what I'm saying. But you know, but the fact is is people maybe you're not hearing as much, maybe I'm hearing it, maybe it's just different customers, but I think people are just like yeah, I get it, everything now is connected. But I do get people a pushback. I absolutely do. Oh, yeah, I get people, like this guy with the farmhouse. He's like why do I need another app? And here's, here's what broke. Like that guy yesterday actually.
Speaker 1:So I'm trying to get this boiler connected in one house. The other farmhouse guys call me not a heating situation, thankfully. He says I think we over-correct. I made some adjustments on his iron filter that I installed recently for him and he says I think we over-corrected on the adjustments. How do I change it? Cause he doesn't want me to drive the 40 minutes to his house and I'm like no problem, you can either look in the manual and follow it step by step on how to cause you have to adjust, like the air intake on it, sure, or you can get this app and I set up a screenshot and he's like it is suited. His reply like 10 seconds later, as soon as that app carries the salt down to my softener fills, it, pays my water bill or whatever you said, you know I'll maybe get on board.
Speaker 2:I'll do it.
Speaker 1:Here I am telling this guy who's frustrated about the boiler app, he's got to get one just for his frickin iron filter and water softener. Oh man, it's just everything's connected, though, right.
Speaker 2:Well, every, everything it's moving that way, but it's it's almost entirely for the convenience of Somebody, right? I mean you have to. I mean you got to look at like the basis. I mean, is there, is there some ulterior motive? Or you're just you know, data mine and collect all your information and find out when you like pizza. Yeah you know, I, I, okay, maybe, maybe I'd like to think that these men has bigger fish to fry than Then selling data.
Speaker 1:Oh, I think, well, I think there's Right yeah, right.
Speaker 2:Well, I don't know, maybe I Think I'd like to think that in in the future being like in the next couple years that that the information that is gathered from Like, let's say, let's use basement, for example yeah, that the information that's gathered from the North American market is Put to use to figure out how to better have, better apply their equipment to our market.
Speaker 1:Oh, 100%. Can I go ahead and I got something.
Speaker 2:I'd love to see that. Like I say, at the end of this year these men's compiled two years worth of data from all of their connected boilers and said, oh, look at this, this is really cool, this is interesting. These boilers cycle their guts out because somebody hooked a thermostat up to them and that boilers too big and that boilers just right. And They've looked at. You know they start to look at this and go what? What makes the appropriate boiler? You know, I mean at some point you collect enough data points that you can start, you know, like, deriving that. Well, we don't need it. We don't need a hundred, twenty thousand BT boiler. We need the 85 and the 150, but the 150 has to be able to turn down to 5000 BT use well, okay, you know, I think.
Speaker 1:I Think where this is gonna go is AI. This is my prediction. So everybody, stop the car, don't hit pause on your DVR, whatever. Do people even have DVRs anymore?
Speaker 2:I don't have DVR, I have a brand new Amazon. What was that? Like a video recorder box, like the DVR recorder machine from Amazon? Yeah, you could record live TV with yeah that's like some sort of 300 terabyte, like Super hard drive, yeah, and it's like never been out of the box. Because, then like like a week, like a week after it showed up like we bought it had to buy a new TV for some reason.
Speaker 1:Yeah, and then you could just stream everything, win and wait. And then you just stream it cuz you're like, yeah, I think AI will take this equipment and program it for you, make minor adjustments as needed and Yep be connected to the appliance. So like, maybe that doesn't make as much a sense like in a forced air heating mode, necessarily like I guess there's probably gonna be less adjustment needed there. Maybe I'm off on that I could see it being hugely beneficial for Cooling.
Speaker 2:AI like actually like like capacity reduction?
Speaker 1:Yes, and just because the amount of electrical draw and can you know consumption based solely on AC systems like AI could probably cut. I mean, we talk about like seer to equipment, something that Right, I think that's. I think we're never gonna talk about that again. In about five years You'll be like All you gotta do is like Connect this thing to a satellite and boom. Right, I mean, maybe I'm, maybe I'm overthinking it here, like under thinking the technology, but like or the application, but I Like these boilers. I'm not thinking boiler systems or anything special by any means, but I could see where AI could take and and fine-tune these like multi-zone systems and stuff so that the appliance is basically like never turning off, running at its minimum capacity at any given time, based off the load where AI could pick up. They probably is, they're probably working on. It is, I guess, what I'm yeah thinking and the we talk about.
Speaker 1:You hear all these, but you know you people throw around AI like it's like this. It's just a buzzword half the time and I just kind of stop listening. But if you stop and think about stuff like what we do every day water heating, like seriously storage, water heating AI could like revolutionize that like based on you know energy load and you know that kind of stuff. But again, we're talking right now about how our customers don't necessarily love everything being connected. It's not always making our life easier, although that's how I'm selling it to my clients all the time Like, look, I can make adjustments, I can get notifications, things like that, when we need help. This is helpful. But honestly, annie, I brought this up because it isn't always helpful. It's sometimes more of a pain in the ass.
Speaker 2:Absolutely. I can't. I can't tell you the number of hours, and it's a staggering number of hours that myself and Rob and Miles just in my crew yeah have involved in troubleshooting network connectivity issues with these appliances, with this, this stuff, whether it's a thermostat, whether it's a water leak detector, it's whatever I mean, if you just start looking back at like the jobs where you're like, oh my God, I remember that one. That one was oh geez, you know, I spent two and a half hours, yeah you know, trying to figure out why this, why we were getting a fault F10.
Speaker 1:Yeah, and it doesn't, that doesn't exist, or yeah, exactly, well, yeah fault F10 is it's the wrong internet password.
Speaker 2:Oh, there you go. Yeah. Well, so if you get a new Vesemann boiler and you get a fault 10 or a fault 12, it's related to the fact that you're trying to connect it to like a 5G network and it's the wrong password. Right, right, and you know there's, there's little things like that, that you go. Well, you know, there's this really neat feedback thing, like when you're pushing the button to like submit the password yeah that tells you that it's the wrong password, so we know where to go, you know, like that.
Speaker 2:That would be thanks. I appreciate your feedback. Exactly, exactly, I found, and so the whole connected thing. I mean especially in the boiler world, the thermostats. I'm hit or miss, you know. I mean I've had a connected thermostat at my house for 10 years now.
Speaker 2:Yeah, I mean it's been long, long time early adopter, I guess, if you will, and partly because somebody gave me a thermostat and said, hey, put this on your wall, let me see, see what you think, and and it's it's been. Whatever, I don't use it in the aspect of. You know, hey, I'm leaving the house, I'm going to use my phone to turn the thermostat down. You know, I mean I could, we could, geofence with it now and you know all these great things that are that are really designed around comfort and ease of ease of use. They bring along that whole like added level of complexity. You know, like why does this thing, you know, why do we need this Do? Can we, can I just go over and turn the thermostat down? Sure, why not? But you go back to that thing where you're talking about like with the boilers, and you go. Well, jack called me and we put that new 200 series boiler in and the radiant floor in the tiled area is not really warm enough.
Speaker 1:Huh.
Speaker 2:Okay, let's, let's, let's take a look at that. And you know, and he, you start looking at it and like, well, we can bump that up, I can do that without taking the service call, right? Yeah, and that's that's where I see that being like. It paid for itself for the seven boilers that I installed that never got looked at, that one paid for the time that it took to just to make sure that we connect them each time, you know. So that's that's my opinion on it.
Speaker 1:Yeah, no, hold on, I'm sorry. I got you know the, the company we're talking about.
Speaker 2:One of their guys texted me right now.
Speaker 1:So, patrick, if you're listening, we're texting right now while we record this. Patrick, call the indy. There you go, patrick. When we're done with this, after you've finished with me and not until then, then call Andy. I have questions. No, it's interesting. I just have that kind of you know. Like I said this, you and I have talked about this in the past. I've brought it up in the podcast too and it's totally gonna. I'm just gonna keep going on this.
Speaker 1:You know, things being connected. People don't like it because for me, that's been a big part of it and it's not because I'm focused on it. Early on, when Wi-Fi thermostats 10 years ago, like you said, I was like hell, yeah, this is gonna be a way for me to bring an income and I'm gonna learn all about it and I'm gonna I'm gonna fully understand why this is gonna be bringing potential business my way that I'm not getting now. Like I started thinking about, like property management and stuff like that. Like you know, apartment buildings that aren't connected on some like BMS system, like old apartment buildings with you know three wire stats, I'm thinking in my head like we could connect these things and people can limit temperatures, things like that, all within the parameters that are safe and legal and everything but like to save energy in these huge, massive buildings that just outpour BTUs out the open windows and everything. Right, right, right.
Speaker 1:Well, I never really went down that path fully but on the smaller scale my customers were early on, were interested in connected. Why, you know thermostats because our appliances weren't connecting at that time is just the control of it with the thermostat and they were like, wow, but how much does it cost? And they weren't like super mainstream at the time. So I feel like we were paying more for those thermostats then than we are now. Yeah, more or less, at least feature for feature, like definitely they're basically cheaper now than they were. What you're getting, what you pay for, what you get, kind of thing. But of course, the you know the field of that offering, that product line has grown exponentially from new brands to more, you know, more models, right.
Speaker 1:But all these years later, I, you know, I pushed that for a while and I never really went anywhere with it. Nobody was like like adopting this technology, like I thought, you know, I thought it was cool and I was like, well, people are gonna like this. And now, honestly and it's not now, it's just along the way I learned that I had to have a couple people that I respect a lot just basically tell me like I don't want this, I just want my heating system to work. Like I just want to show up and I want it to be cool in the summertime and I want it to be warm in the winter. Like why should I have to have this app, interact with it in any way at all? Like what is that? How am I benefiting from it? People don't find the value in it. And this is after they've tried it, that kind of thing. It's not like I'm still trying to sell it to them, you know.
Speaker 2:I have told a number of clients that have had that reservation, like I don't really want this app, I don't want to do the one on my phone, and I'm like get me connected. Right, sign up, get the account, let's go through the hoops, let's get it connected and then, as soon as we're done, you can delete the app. And they're like well, what do you mean? I'm like, just delete it, you don't need it anymore. You literally have no need to have the app. And that's, I guess, the component where I'm looking at it is for those customers that are concerned about this app, whether for whatever their reservation is, just delete it. You don't need it. It bears no functionality. If you don't have the interest to do any of the functions that it does for you, then delete it. Right, it doesn't need to be there.
Speaker 2:And they're like well, how do we keep the boiler connected? I'm like, don't worry about that, I'll deal with that, because I'm gonna see when I log in and I see that my 48 boilers that are installed or whatever, are there and I can see that seven of them are offline. That's because I know that you've changed your email password, or you're not your email, your Wi-Fi account or something. Something has changed and the boiler's no longer connected and I can shoot you a message and say, hey, your boiler's offline and they can be like, oh well, how do I fix that? I'm like, well, we could come up and do to take care of it.
Speaker 2:When we do service, we can come up and do whatever. And in most cases people are like, oh, I guess I didn't realize it was offline and oh yeah, you're right, I got new Wi-Fi and that's the basis of it. And then when we're there to do it, I mean you literally walk into the boiler room and go connect the device to the internet and you scan the QR code and go connect, plug in the information and it boop, it's back up to what it was supposed to be. Well, and they don't have to do it.
Speaker 1:Right, the question comes up too, though, like I'm going through this commission, the boiler, it's running their heats back on after a day and a half of you know house is cool down. By the way, it got down to like 56. Older house, you know not. Well, not high performance, but it means 60s built house. The question comes up all the time well, do I need internet for my heating system to work? Yeah, you know, and it's like I know it's not a dumb question at all. It's a really valid question Because you brought up the perfect example why somebody would ask that, and they did too in this conversation. But before we were talking about this, what did you say?
Speaker 2:I people associate not having internet connectivity to the device not working just because it does it on their TV. Right, exactly, and if you have a streaming TV, and you lose internet. You don't have.
Speaker 1:TV. That's exactly what she brought up when we're talking about this, and it's not. It's a totally valid question and it's not. It doesn't warrant a long discussion, but it's the point out that this is how our customers think, because this is how we, as normal human beings, think. This is how we interact with things. You know, tv is the perfect example why it is important to talk to your customers about their new furnace, their new boiler, their God, they're freaking, they're thermostat.
Speaker 1:They're freaking, they're water softer and iron filter? God dang it. Everything is connected, everything. It's so crazy. Oh, it just it's crazy to me because, like we're saying, it doesn't need to be connected. There are just benefits that come with it. And I, like I said earlier, I fully believe and I have no, I'm just this is a guess on my end. But this AI kind of this, this learning, is happening already. They've got the data they need. Google bot nest for a reason, and it wasn't so they could sell thermostats.
Speaker 1:Let's just nest probably won't even exist in 10 years. It'll be something that morphed into. Hey, we just need you to put this box near your appliance and it's going to take care of it for you Like you know what? I mean Right, that's where this stuff is, is is going for sure. I think we're just we don't see that. Because why would you like, why would we? We don't have it right now. You know what I mean. Like it doesn't matter until it happens, you know, until it's a thing I don't know.
Speaker 2:Right, yeah, I, it's, it is. It's interesting, you know, to think about that. And look, think about the like, the, the, not the physics, the psychology behind how stressed out some people get about having connected stuff. You know, like, is it going to work? And this is like, not a, not a reliable system. You think about the number of internet and connectivity issues that every single household know or individual goes through on a in a year's time, that, when their internet goes down, the entire world has like, oh my God, we are, we can't even work, I can't go to work, I can't get groceries, my bank doesn't work. I mean, like all this stuff that, like, my life is broke, you know, because the internet's broke, yeah, and, and they associate that with the heat, my home heating system is the only thing that I've had for the last, like you say, the last 40 years that my boiler never carried if the internet was up.
Speaker 1:Well, it makes you think it does work Right.
Speaker 2:And it when it will continue to do that. But I mean, there's we do. We do place a lot, of, a lot of, I guess, emphasis on having you know good connectivity not everybody, but largely you know what. I got an idea and I'm going to have to talk to you.
Speaker 1:Maybe I got to keep this offline yet. Yeah Well, the LD. Yeah, no, dl, ld. What's the LD? Lowdown, oh, down low, I don't know. Anyway, is that a Montana thing? The LD? I don't know, I don't know.
Speaker 2:It's not, I just made it, I just Literally. Probably have never heard that in my life. Oh, I love it, I love it.
Speaker 1:Um, no, I think I have a business idea Huh.
Speaker 1:Yeah, I think it's, it's going to be. It's so simple, it's been there all along. But this whole connectivity thing is made it a necessity. The whole, just the most simple marketing plan. I'm going to talk to you about it offline and then maybe we'll talk about it Popcast. All right, dude, let's do it, let's wrap it All right.
Speaker 1:Yeah, customers don't I mean, I know maybe you don't even feel this way. I don't want to assume that you do. My customers, what I get from them not all of them is that they just want things to work. Uh, they're, they're not opposed to it being connected to the internet. Like that's not the end, like that's not the hard line in the sand for everyone. Um, they just want stuff to work. I think people are a little bit annoyed. I know you said your customer is not so much. It doesn't seem like it as much anymore because they see the benefits. I think my customers maybe vocalize it to me, maybe there's just a different level of communication, like they're, maybe I'm just too personal or something at this point, but they do kind of say, like another app, like you could just see, like you know yeah, I think I think it's a little bit more.
Speaker 2:I think I think in my customer base I'm just seeing it being normalized. Yeah, cars got an app, the refrigerator's got an app, the microwave's got an app, the washing machine's got an app. The dishwasher's probably connected. I know, I mean. You know what I mean Everything's the dogs. The dogs got a call.
Speaker 1:Wifi.
Speaker 2:GPS caller on him, you know your water softener is connected, your water heater is connected, your boiler's connected, your furnace has you know.
Speaker 1:I'm making a couple of coffee.
Speaker 2:Let me pull up my phone. Yeah, let's yeah.
Speaker 1:Well, you can order coffee, for sure. Yeah, yeah.
Speaker 2:So I think that I think that might be part of part of it. As to, is that, like, everything you're doing, I know, on the day to day is, is, I mean, realistically think about this? Let's, let's, let's roll back this a little bit and think about the last time that you did anything, man, for an entire days time period, where you did like am a lot Like what? What was the last time that you did that? And you know, I mean it's, it's, it's been a long time since you weren't like, oh hey, I need to check this.
Speaker 1:The no, I mean even if you just took out social media, right, Right.
Speaker 2:Yeah.
Speaker 1:No, there's not even a, there's not a date I can give you, I mean I think it's 1895, you know like 2000,. Like, honestly, there is not a date like that makes sense, that's logical.
Speaker 2:That's a, that's a. That's an interesting thing. So there's your business. It's crazy. All right, dude, it's wrapping up, have the like all inclusive resort where you don't have this Right.
Speaker 1:I mean like I'm telling you I've got this idea.
Speaker 2:Unconnected.
Speaker 1:Unconnected HVAC.
Speaker 2:All right, dude, there you go.
Speaker 1:Let's do it. Let's call it Later. Good talk, man. Hey, real quick before we go, everybody, please. I reminded you last time, but please leave us a rating, if you can, in the app you listen to us on and helps other people find us. You can always DM us. Yeah, you can always DM us topic ideas If you want to hear something talked about, something we've talked about in the past. Is there something you absolutely never want to hear again? Let us know. Yeah, we can usually connect to us pretty easily through Instagram. It's not the only way, but our Instagrams are in the show notes on the app you're listening to, like in the caption or whatever the heck they call that, and then you can always email us at maketradesgreatagainatgmailcom. I know I always hand that off to you, andy, but I got it right that time, so there you go All right, dude, sorry.
Speaker 1:I'm going to say goodbye for like the third time now.
Speaker 2:Okay.
Speaker 1:See ya, I'm really hitting stop this time. Oh hey, no, I'm just kidding. All right guys, you now need a separate.
